Frequently Asked Questions
Short answers to the questions customers usually ask before placing an order, arranging delivery, or requesting something custom.
Every Marvell order begins with a conversation. These notes are here to make the process easier to understand before you message us.
01
How do orders begin?
Orders begin through consultation, usually on WhatsApp. We confirm the occasion, arrangement type, reference, timing, approximate pricing, and delivery details before anything is prepared.
02
How quickly can an arrangement be prepared?
Preparation time depends on the type of arrangement. Simpler pieces can often be prepared quickly, while larger or more detailed work needs more time.
Urgent requests are reviewed case by case.
03
Do you offer same-day delivery?
Yes, same-day delivery may be possible in Batam depending on the design, flower availability, courier timing, and how soon the request comes in.
04
Can I request a custom design or send a reference?
Yes. Customers may send inspiration images, preferred colors, or style directions. Custom work is part of the process and is confirmed through consultation.
05
Will the flowers match the reference exactly?
Not exactly. Each arrangement is made by hand, and availability changes with season, stock, and material conditions. When substitutions are needed, we keep the overall character and quality of the arrangement.
06
How is payment handled?
Payment is required before an order is confirmed. Where online checkout is available, payment is processed securely by our payment provider; orders arranged through consultation are paid through the method we agree with you. Production only begins once payment has been received.
07
Can I change, cancel, or get a refund for an order?
Changes may be possible before production starts, depending on the stage of the order.
Paid orders are non-refundable and cannot be cancelled for a refund. The only exception is when an item becomes unavailable after payment and we cannot fulfil the order; the approved refund is then returned to the original payment method. See Refunds in our Terms & Conditions.
08
How do I contact Marvell Florist?
WhatsApp is the fastest way to begin. You can also reach us through Instagram or email for follow-up questions.
- WhatsApp: +62 812 7501 7456
- Email: hello@marvellflorist.com
- Florist Boutique: Blok C.11, Komp. Ruko Kintamani, Jl. Raja H. Fisabilillah, Teluk Tering, Batam Kota, Kota Batam, Kepulauan Riau 29444, Indonesia
- Supplies Shop: Ruko Limindo Trade Centre, Blok B No. 06, Taman Baloi, Batam Kota, Kota Batam, Kepulauan Riau 29444, Indonesia