Privacy Policy
A clearer summary of what information may be collected, why it is used, how it is handled, and how customers can contact us about privacy-related requests.
At Marvell Florist, discretion is part of the experience. We only collect the information needed to guide each arrangement with care, precision, and personal attention.
01
Overview
This policy explains how Marvell Florist handles customer information when you browse the website, contact us, or place an order.
02
Why we collect information
Your information helps us respond properly, coordinate timing and delivery, support consultation, share order updates, and understand how the website is used.
03
What we may collect
We may collect contact details such as your name, phone number, email address, or messaging preference.
We may also collect order-related details such as arrangement type, occasion, personalization notes, color preference, recipient information, and delivery instructions.
When you browse the site, technical data such as device, browser, page visits, clicks, and on-device preference settings may also be stored or recorded.
This includes browser-side preferences such as language, wishlist items, intro or seasonal-popup dismissal state, and certain display settings.
04
How information is collected
Most personal information is provided directly by you when you message us, request consultation, or place an order through WhatsApp, Instagram, or other contact channels.
Some technical information is collected automatically through browser storage and Google Analytics.
The website also records certain interaction events, including clicks on WhatsApp links, to understand which contact paths are being used.
05
Sharing information
We do not sell personal information.
Information may be shared only when needed to complete or support your order, such as with delivery support or event coordination at your request.
Third-party services such as WhatsApp, Instagram, email providers, Google Analytics, Shopee, or Tokopedia may process information according to their own policies when you use those services.
06
Storage and retention
Information shared directly with us is kept only as long as needed to complete your order, provide follow-up support, or maintain service records where appropriate.
Preference data stored in your browser, such as language, wishlist, intro, seasonal-popup, or display settings, may remain until you clear them yourself.
07
Your choices
You may request access to, correction of, or deletion of the information you have shared directly with us, and you may opt out of future communication at any time by contacting us.
08
Security
We take reasonable steps to protect information through limited internal access, controlled order handling, and the secure communication channels provided by the services we use.
09
Contact
For privacy-related requests, please contact Marvell Florist in Batam, Indonesia.
- WhatsApp: +62 812 7501 7456
- Email: floristmarvell@gmail.com