Terms & Conditions

All orders begin as a consultation. Design, timing, availability, approximate pricing, and delivery details are discussed before any arrangement is prepared.

An order is only considered confirmed once payment has been received.

Full payment is required to confirm an order.

Where online checkout is available, payment is processed securely by our payment provider. Orders arranged through consultation are paid through the method agreed during consultation. Production begins only after payment is completed.

Each arrangement is custom-made.

Customers may request specific colors, styles, or references, but exact replication cannot be guaranteed because flower availability, materials, and seasonality vary.

When substitutions are necessary, the overall look and quality of the arrangement remain the priority.

Images, categories, and listed prices on the website are provided as reference until the final details are confirmed through consultation.

Delivery is available across Batam.

Delivery timing may vary depending on order volume, distance, courier availability, and preparation time. Same-day delivery is possible only when confirmed.

If the recipient is unavailable, we will contact the customer to decide the next step. Once the order has been successfully delivered, our delivery responsibility is considered fulfilled.

Changes may be requested before production begins, depending on feasibility and timing.

Once payment has been completed, an order cannot be cancelled for a refund. Please review your order and delivery details carefully before paying.

All purchases, including online purchases, are final and non-refundable once payment has been completed.

Refunds are not provided for a change of mind, recipient unavailability, incorrect delivery information or address supplied by the customer, or other issues caused by the customer.

Products that are unavailable are marked Sold out on the website and cannot be purchased. A refund is provided only in the exceptional case where an item becomes unavailable after payment and we are unable to fulfil the order.

In that case, we will contact you and return the approved refund to the original payment method. Processing time depends on the payment provider and your bank.

Questions about an order can be sent to hello@marvellflorist.com or WhatsApp 0812-7501-7456.

Standard arrangements can often be prepared within a short timeframe, depending on the design.

Urgent or same-day requests depend on material availability, current workload, and scheduling. Feasibility is always confirmed first.

By placing an order, customers acknowledge that all arrangements are handcrafted and may include slight natural variation. Our aim is to deliver each piece with care, consistency, and a result that still feels true to the request.