Frequently Asked Questions

Short answers to the questions customers usually ask before placing an order, arranging delivery, or requesting something custom.

Every Marvell order begins with a conversation. These notes are here to make the process easier to understand before you message us.

How do orders begin?

Orders begin through consultation, usually on WhatsApp. We confirm the occasion, arrangement type, reference, timing, approximate pricing, and delivery details before anything is prepared.

How quickly can an arrangement be prepared?

Preparation time depends on the type of arrangement. Simpler pieces can often be prepared quickly, while larger or more detailed work needs more time.

Urgent requests are reviewed case by case.

Do you offer same-day delivery?

Yes, same-day delivery may be possible in Batam depending on the design, flower availability, courier timing, and how soon the request comes in.

Can I request a custom design or send a reference?

Yes. Customers may send inspiration images, preferred colors, or style directions. Custom work is part of the process and is confirmed through consultation.

Will the flowers match the reference exactly?

Not exactly. Each arrangement is made by hand, and availability changes with season, stock, and material conditions. When substitutions are needed, we keep the overall character and quality of the arrangement.

How is payment handled?

Payment is arranged after consultation and is required before the order is confirmed. The website does not use a self-serve checkout, so production only begins after the order has been approved and payment has been received.

Can I change or cancel an order?

Changes may be possible before production starts. Cancellations are usually only possible before preparation begins, depending on the stage of the order.

How do I contact Marvell Florist?

WhatsApp is the fastest way to begin. You can also reach us through Instagram or email for follow-up questions.

WhatsApp: +62 812 7501 7456
Email: floristmarvell@gmail.com